Last Updated: July 7, 2026

1. Overview and Commitment to Transparency

At Clavia, we embrace cutting-edge
technology to provide you with a seamless, personalized, and efficient shopping
experience. This AI Transparency Policy outlines how we utilize Artificial
Intelligence (AI), machine learning, and automated systems across our website,
marketing, and operations.

2. AI-Generated Content (Images, Text, and Media)

To keep our store dynamic and visually engaging,
we utilize Generative AI tools to assist in creating website content. This
means that many of our product descriptions, lifestyle images, blog posts, and
site graphics are generated, optimized, or enhanced by artificial intelligence.

However, please be assured that the physical
products you purchase from us are 100% real, tangible goods. While we use AI to showcase
our items creatively, we make every reasonable human effort to ensure that the AI-generated
descriptions and images accurately reflect the core specifications, functionality,
and nature of the physical products you will receive.

3. Automated Decision-Making and Personalization

We may use automated decision-making systems and
AI algorithms to personalize your shopping experience. This technology allows
us to analyze your browsing behavior and purchase history to provide tailored
product recommendations, dynamically display content, and deliver relevant
advertising. You have the right to know when you are interacting with automated
systems, and you can manage your tracking preferences via our cookie management
banner.

4. Customer Support and Chatbots

When you contact our support channels, you may
initially interact with an AI-powered chatbot or virtual assistant designed to
provide immediate answers to common questions (such as order tracking or return
policies). If the AI cannot resolve your inquiry, your ticket will always be
seamlessly escalated to a human customer support representative.

5. AI Limitations, Errors, and Omissions

While we strive for accuracy, AI is an evolving
technology and can sometimes produce errors, inaccuracies, or 'hallucinations.'
We are not liable for minor typographical errors or slight aesthetic
discrepancies in AI-generated lifestyle images. If a product offered by Clavia
is substantially completely different from its description, your sole remedy is
to return it in unused condition, in accordance with our Return and Refund
Policy.

6. Privacy Integration

Any personal data processed by our AI systems is
handled with the utmost security and strictly in accordance with our Privacy
Policy. We do not sell your personal data to third-party AI companies to train
their independent public models without your consent.

7. Contact Us

If you have any questions or concerns regarding
our use of Artificial Intelligence, please contact us at support@clavia.ca.