Shipping policy

Last Updated: August 9, 2026

1. Order Processing Time

Orders are processed within one to two business days (excluding weekends and holidays). You'll receive a second notification, with tracking, when your order has shipped. Orders ship from four Canadian distribution centres; Laval (Greater Montreal), Toronto, Edmonton and Vancouver.

2. Domestic Shipping Rates and Estimates (Canada Only)

We offer free standard shipping on all orders. We use reputable carriers (such as Purolator, Canpar, Canada Post, UPS, or FedEx) to ensure your products arrive safely.

3. Signature Requirement

Due to the value of our products, a signature may be required upon delivery to ensure you receive your order safely.

4. Remote Locations

Delivery to Yukon, the Northwest Territories and Nunavut takes 5 to 10 business days. Some addresses outside major centres may require additional transit time; we will contact you if that applies to your order.

5. PO Boxes

We do not ship to PO Boxes. Please provide a valid physical street address for

shipping to ensure successful delivery.

6. Order Status and Tracking

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.