Privacy policy

Last Updated: July 7, 2026

1. Preamble and Scope

This Privacy Policy describes how Clavia (the 'Site', 'we', 'us', or 'our') collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://clavia.ca (the 'Services'). By using the Services, you agree to the collection, use, and disclosure of your information as described herein. This policy is effective as of July 7, 2026.

2. Personal Information We Collect

We collect information that identifies, relates to, or could reasonably be linked with you ('Personal Information'). We collect Contact Details (name, shipping/billing address, email, phone number), Financial Information (payment details), and Usage Data (IP address, browser type, interaction metrics). We collect this data directly from you when you complete forms, automatically via tracking technologies, and from third parties such as our payment processors and marketing partners.

3. How We Use Your Information

We use your Personal Information to provide the Services, including fulfilling orders, processing payments, and arranging shipping. We also use your data for marketing and advertising (such as sending promotional emails or SMS), to improve our website architecture, and to detect and prevent fraudulent activity.

4. Third-Party Disclosures & Data Transfers

We share your Personal Information with service providers to help us provide our Services. Our store is hosted on Shopify Inc. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also share data with our fulfillment partners, including Randmar APIs, payment gateways, and advertising networks, including Klaviyo, Meta, TikTok, and Google to tailor our marketing efforts. Because we use global platforms like Shopify, your data may be transferred to and stored on servers located outside of Canada (such as the United States).

5. Cookies and Tracking

We use cookies and similar tracking technologies to power our Site. This includes strictly necessary cookies required for platform functionality (e.g., session management), as well as analytics and advertising cookies. You can control the use of non-essential cookies via our on-site cookie management tool or your browser settings.

6. Data Subject Rights (PIPEDA & Law 25)

Depending on your province of residence, Canadian privacy laws grant you specific rights regarding your data. You have the right to request access to your Personal Information, request correction of inaccurate data, request deletion or de-indexing of your data, and withdraw your consent for tracking or marketing at any time. To exercise these rights, please contact our Privacy Officer using the details below. We will respond to verified requests within 30 days. To verify your identity, we may ask you to provide proof of identity such as a passport or driver's license.

7. Security and Retention

We implement reasonable security measures to protect your Personal Information. We retain your data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once the data is no longer necessary, it will be systematically and securely destroyed or anonymized.

8. Contact Information & Privacy Officer

If you have questions about this Privacy Policy, wish to exercise your rights, or submit a complaint, please contact our Privacy Officer at: CEO of Clavia, 1338 Wellington Street West, Unit 10, Ottawa, Ontario K1Y 3B7 or at the following email address: privacy@clavia.ca.