Refund policy

Last Updated: July 7, 2026

1. Return Timeframe

Returns must be requested within 30 days of receiving your item.

2. Authorization Required

You must email support@clavia.ca to get an RMA (Return Merchandise Authorization) number before sending anything back. Unapproved returns will be rejected.

3. Conditions & Shipping

·     Change of Mind: Items must be unopened, sealed, and in their original packaging. The customer is responsible for paying return shipping costs.

·     Defective/Damaged Items: Must include all original components. We cover the return shipping costs and will provide a prepaid shipping label.

4. Restocking Fee

All returns must first be authorized in accordance with Section 2.

Once a return is authorized: unopened, non-defective items returned within 14 days of delivery are not subject to any restocking fee. Unopened, non-defective items returned after this 14-day period are subject to a 20% restocking fee. Opened, non-defective items are subject to a 20% restocking fee.

5. Non-Returnable Items

The following items cannot be returned: Gift cards unless they are defective upon arrival.

6. Refund Processing

Refunds are processed back to your original payment method within 10 business days of us receiving and inspecting the returned item.

7. Return Address

Clavia

290 Rue Jacques

Laval, QC, H7P 0N8

Canada

(Please do not ship any items to this address without a valid RMA number).